Gerad Detwiler has 10 years of experience in IT support, customer service, telecommunications, and remote desktop support. He troubleshoots computer network systems in multiple departments, resolves issues with hardware and software, keeps all computer systems up to date with the latest software, and maintains inventory and equipment records. Gerad Detwiler also sets up Raid Drives through the BIOS as well as equipment for end-user access to software such as Doors, 9.6 Client, Matlab, and Mathwords. He uses SSCM to deploy equipment with proper operating systems.

Mr. Detwiler completed Accounting I and II courses at Careerline Tech Center in 2006 before launching his career. He started in customer service, working in retail with Dollar General as a cashier shortly along food service at Little Caesars Pizza and then cashier customer service at Home Depot and prompted to a Lead Generator with Home Depot and transferred to Denver for his promotion.. He then became a customer account representative with Rent-A-Center. He also prompted to an Assistant manager and collections manager at Rent-A-Center and later an executive resolutions specialist at Dish Network, where he received multiple customer service and ticket awards.

Afterward, Gerad Detwiler pivoted to IT support, joining Comcast Business Class as a tier 1 tech support. He was ranked third on the leaderboard for ticket/call quality and customer service. He later joined Cbeyond, where he also won several customer awards. Between 2015 and 2019, he worked in various IT support capacities at Cyxtera Technologies, Johnson Controls, and finally, Charter Communications. He joined Ball Aerospace in January 2020. His hobbies include traveling and collecting antiques, mainly Depression glass, which is glassware from the Great Depression.

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